Learn to draft a future-ready and practical social media policy focusing on a modern workplace. This article talks about the statutory framework, common implementation challenges, and offers tried and tested strategies to help you navigate with confidence. Whether you are an aspiring HR professional or an experienced one, you will find this article helpful.
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Introduction
Miraa, the HR manager at TrusteMe Bank, was sipping her hot coffee on a Monday morning. It was then that her phone started buzzing constantly. Her organisation’s name was trending on Twitter, but not in a good way. A customer support executive’s chat about a query from the client had gone viral, filled with confidential details and some choice words about the customer. Sounds like a nightmare? Welcome to the reality of doing business in the digital age.
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